Telehealth Counseling

As the situation around the coronavirus continues to evolve, Colorado Governor, Jared Polis, has issued a statewide stay-at-home order as part of Colorado's COVID-19 response that will begin at 6 a.m. Thursday, March 26, 2020, and go until April 11, 2020. 

We have been asked to remain at home except under special circumstances in order to stay healthy and avoid spreading the coronavirus. Receiving mental health counseling from a healthcare professional is considered a critical service. DLB Counseling & Consulting will continue to provide individual counseling sessions to all of our clients using telehealth services until the state-wide stay at home order has been lifted. Face-to-face individual sessions will be available under specific circumstances that have been determined by your therapist. All group sessions have been canceled until further notice.

We encourage you to participate in telehealth sessions and ask you to review and provide your electronic signature on the attached Telehealth Informed Consent form. Please contact us if you have any questions or need assistance with implementing your telehealth sessions. 

Before setting up your Telehealth account, it is important to ensure your specific behavioral health insurance plan will cover Behavioral Health Telehealth services.

• If you have any questions about using the online telehealth software or setting up your Theranest Telehealth account you can contact Donny Baca, MA, LPC at 719-459-9928 or Amy Padron, MA, LPC at 719-426-1499.

Schedule Appointments:

• Current clients can click HERE to view and self-schedule available appointments. 

How To Prepare For Your Telehealth Session:

• You will either join from a URL link or from your Client Portal. Click HERE for detailed instructions on joining your telehealth session. 

To join from the Client Portal: 

• Click your Appointments tab, find your appointment, click "Start Session." 

Telehealth sessions will be conducted using the audio/visual software Theranest and encrypted email communications will be sent via Hushmail. TheraNest does not record or store the audio or video from Telehealth sessions. If you’re using a Desktop or Laptop, we recommend:

• Google Chrome
• Mozilla Firefox
• Safari

We recommend the below if you’re using a tablet or mobile phone:

• Android - Google Chrome
• iOS 11 or newer (iPhone or iPad) - Safari 

Email Correspondence: Hushmail is HIPPA secure. When using the connection between your computer and the Hushmail server it is protected by encryption. That means if someone is eavesdropping on your internet connection, they will not be able to read the traffic that you send to the Hushmail website. Additional information about Hushmail security can be downloaded at www.hushmail.com/about/technology/security.